Terms & Conditions

Last updated: July 21, 2024

Please read these terms and conditions carefully before using Our Service.

Interpretation and Definitions

Interpretation

Words with the initial letter capitalized have meanings defined under the following conditions. These definitions have the same meaning regardless of whether they appear in singular or plural form.

Definitions

For the purposes of these Terms and Conditions:

• Affiliate: An entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement): Refers to Neolumia.
• Device: Any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Service: Refers to the Website.
• Terms and Conditions (also referred to as “Terms”): Mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service. These Terms and Conditions were created with the help of the Free Terms and Conditions Generator.
• Third-party Social Media Service: Any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the Service.
• Website: Refers to Neolumia, accessible from https://neolumia.com/
• You: The individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms, You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Service or the Website and informs You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Account Creation and User Responsibilities

Users may create an account on the Website to access certain features of the Service. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your Device. You agree to accept responsibility for all activities or actions that occur under your account and password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Purchases and Payments

Through the Service, You may purchase goods (products, items) offered by the Company. All purchases on the Website are one-time payments. By making a purchase, you represent and warrant that you have the legal right to use any credit or debit card(s) or other payment method(s) provided in connection with the purchase. The Company reserves the right to refuse or cancel your order at any time for reasons including but not limited to product availability, errors in the description or price of the product, or errors in your order.

Prices for products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Shipping Policy

Once Your order has been handed over to the shipping carrier, Neolumia is not responsible for any damage, loss, or alteration that may occur during transit. Our responsibility for the product ceases once it has been shipped. We aim to provide accurate and timely shipping information, but please note that the actual shipping time (from the moment the product is handed over to the shipping carrier until it is marked as delivered) can take up to 30 days. This timeframe may be influenced by factors beyond our control, such as carrier delays, customs processes, or unforeseen logistical issues. Neolumia does not take responsibility if shipping time exceeds 30 days due to these external factors.

Additionally, if a shipment is marked as “Delivered” by the carrier (to any location such as an address, postbox, PO box, etc.), Neolumia reserves the right to deny any claims or refund requests where the customer claims non-receipt of the package. We strongly advise customers to monitor the tracking information provided and take appropriate actions if there are any delivery issues.

Intellectual Property and Content Ownership

All content on the Website, including but not limited to text, images, graphics, logos, button icons, video clips, audio clips, data compilations, software, and trademarks, is the exclusive property of the Company or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. You may not use, reproduce, distribute, or create derivative works of any content provided on the Website without our express written consent.

Feedback and Suggestions

If You provide the Company with any feedback, suggestions, comments, or ideas regarding the Service (“Feedback”), You acknowledge that the Feedback is provided voluntarily and You agree that the Company may use this Feedback without restriction or obligation to compensate You. You further agree that all Feedback becomes the sole and exclusive property of the Company and may be used, reproduced, modified, distributed, and exploited for any purpose, commercial or otherwise, without acknowledgment or compensation to You.

Promotions, Contests, and Sweepstakes

From time to time, the Company may offer promotions, contests, or sweepstakes (“Promotions”) through the Service. Participation in these Promotions is subject to additional terms and conditions, which will be provided at the time of the Promotion. By participating in any Promotion, you agree to be bound by the specific terms and conditions, as well as these Terms. The Company reserves the right to cancel or modify any Promotion at any time without notice.

Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Termination

We may terminate or suspend Your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions. Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your account, you may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of these Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data, or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software, and/or third-party hardware used with the Service, or otherwise in connection with any provision of these Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

30-Day Money Back Guarantee

We strive to provide a satisfying shopping experience with our 30-Day Money Back Guarantee. Here’s how we handle different scenarios:

1. Received a Faulty or Defective Product?
   We’ll refund You the full amount of Your order or send a replacement product free of charge, depending on Your preference.
2. Product Damaged During Shipping?
   We’ll immediately intervene with our shipping partner on Your behalf and provide a full refund if possible.
3. Changed Your Mind?
   No problem! First, You’ll need to send the product back to us, then we offer two options:
   • Store Credit: Receive 140% of Your order value in store credit.
   • Full Refund: Receive a full refund minus a 30% restocking fee.

Please Note:

1. Products must be returned in their original, unboxed, and unused condition for returns to be accepted.
2. Unless the product is defective, customers are responsible for the return shipping costs to an address specified by Neolumia.
3. To initiate a return or refund, contact our customer service at hello@neolumia.com within 30 days of receiving Your order.
4. For all return claims, especially for faulty products, please provide clear photos and video evidence when contacting us.
5. Claims for shipping-damaged products must be submitted within 24 hours of delivery as indicated by the tracking information.
6. Refunds for shipping-damaged products are not guaranteed. Neolumia will evaluate refund possibilities on a case-by-case basis. We reserve the right to decline refunds if the shipping carrier does not acknowledge fault or if the 30-day claim period expires during the investigation.
7. Neolumia reserves the right to refuse refunds if sufficient evidence of a fault or a valid reason for a refund is not provided.
8. Approved refunds will be processed to the original payment method within 10 business days of approval.
9. This policy does not apply to products with custom designs or modifications. All sales of custom-made products are final.

By purchasing from Neolumia, You agree to these terms and acknowledge that the refund policy outlined above is the exclusive remedy for any dissatisfaction with our products.

Returns & Refunds

Our refund and returns policy lasts 30 days. If 30 days have passed since Your purchase, we can’t offer You any refund or exchange.

To be eligible for a return, Your item must be unused and in the same condition that You received it. It must also be in the original packaging.

Please do not send Your purchase back to the manufacturer. Get in touch with us via email to inquire about the return address closest to You.

You will be responsible for paying for Your own shipping costs for returning Your item. Shipping costs are non-refundable. If You receive a refund, the cost of return shipping will be deducted from Your refund and a restocking fee deduction of 30% of the full order amount applies.

Depending on where You live, the time it may take for Your exchanged product to reach You may vary.

Neolumia requires that all returns be sent via a tracked shipping service. Due to the high volume of orders and returns we handle, it is physically not possible for us to inspect or identify returned items without accompanying tracking information. Tracking ensures that Your return can be properly documented and processed in a timely manner. Returns sent without tracking information will not be accepted or processed.

Once Your return is received and inspected, we will send You an email to notify You that we have received Your returned item. We will also notify You of the approval or rejection of Your refund.

If You are approved, then Your refund will be processed, and a credit will automatically be applied to Your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If You haven’t received a refund yet, first check Your bank account again.

Then contact Your credit card company, it may take some time before Your refund is officially posted.

Next contact Your bank. There is often some processing time before a refund is posted.

If You’ve done all of this and You still have not received Your refund yet, please contact us at hello@neolumia.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. Please see “30-Day Money Back Guarantee” section above.

Warranty

Neolumia stands behind the quality and craftsmanship of its products. Each product comes with a standard 1-year warranty included with every purchase, ensuring Your product is free from defects in materials and workmanship under normal use during the warranty period. For additional peace of mind, customers have the option to purchase an extended 3-year warranty as an add-on. To purchase the extended warranty, You can click here to add it to Your cart, or add it during the purchasing process on the cart or checkout pages.

1-Year Standard Warranty

The 1-year warranty begins on the date of delivery and covers the following:

1. Manufacturing Defects: Covers any defects in materials and workmanship, including issues with the electrical components, LED lights, remote control, and power supply, provided the product is used in a manner consistent with its intended purpose.
2. Replacement and Repairs: If a defect is found and reported within the 1-year period, Neolumia will, at its discretion, either repair the defective product, replace it with the same or a similar product, or provide a partial refund in accordance with our refund policy. All replacement products or parts will assume the remaining warranty period of the original product and replacement products are not covered under this warranty.

Extended 3-Year Warranty

The extended 3-year warranty provides the same level of coverage as the standard warranty but extends the warranty period to 3 years from the date of delivery. The extended warranty must be purchased at the time of Your original order or within 30 days of Your purchase date. It cannot be added to an order after this period.

Terms and Conditions of Warranty:

1. Warranty Coverage: The warranty covers the following defects in materials and workmanship under normal use:
   • Electrical failures (e.g., LED light failure, power supply issues)
   • Structural integrity (e.g., frame damage not caused by misuse or external factors)
   • Functional defects of remote controls and other included components
2. Warranty Exclusions: The warranty does not cover:
   • Damage caused by accident, misuse, abuse, neglect, improper installation, or unauthorized modifications
   • Normal wear and tear, including scratches, dents, or cosmetic damage that does not affect functionality
   • Damage caused by power surges, lightning, water, or other environmental factors
   • Damage resulting from usage in an outdoor or extreme environment not suited for the product
   • Products with serial numbers or labels that have been tampered with, altered, or removed
   • Damage arising from failure to follow instructions for use and care as outlined in the product specifications and/or manual
3. Warranty Claim Process:
   • To make a warranty claim, please contact Neolumia customer service at hello@neolumia.com. Include Your order number, a detailed description of the issue, and both photographic and video evidence of the defect. Request sent with only photographic evidence attached will not be accepted.
   • Neolumia reserves the right to require the return of the defective product or component for inspection before honoring a warranty claim. In such cases, Neolumia will provide instructions for the return process, to which the Returns & Refunds policies apply as set out above.
   • If the product is confirmed to be defective and covered under warranty, Neolumia will repair or replace the product at no cost to You. If a replacement is issued, it may be a new or refurbished product of equal or greater value.
4. Limitations:
   • This warranty is limited to the original purchaser of the product and is non-transferable.
   • The warranty does not cover any indirect or consequential damages arising from the use or inability to use the product.
   • Any repairs or replacements not authorized by Neolumia will void the warranty.
   • In the event that Neolumia is unable to repair or replace a defective product, Neolumia’s liability will not exceed the original purchase price of the product.
5. Extended Warranty Refunds:
   • The extended 3-year warranty is non-refundable, including but not limited to order cancellations.
6. Shipping Costs:
   • Customers are responsible for paying the shipping costs upfront when returning a product for warranty service. The product must be returned using a tracked shipping service, and the customer must provide the tracking number and receipt of payment to Neolumia.
   • If the product is confirmed to be defective and covered under the warranty upon inspection, Neolumia will refund the return shipping costs. Refunds will only be processed if the product was sent via a tracked service and proper documentation, including a receipt of payment, is provided.
   • If the product is not found to have a defect covered by the warranty, Neolumia will not refund the shipping costs, and the product may not be returned to the customer.

By purchasing from Neolumia, You agree to the terms and conditions of this Warranty Policy. Neolumia reserves the right to refuse warranty claims if it is determined that the conditions of this warranty policy have not been met.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory, or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise out of the course of dealing, course of performance, usage, or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, or be error-free or that any errors or defects can or will be corrected.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. In such a case, the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of Hungary, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Service may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

By agreeing to these Terms and Conditions, You explicitly waive the rights provided to You under EU consumer protection laws and agree to abide by the terms outlined in this agreement, including those stated in the 30-Day Money Back Guarantee section. You acknowledge that this waiver is made voluntarily and with full understanding of its implications, and You agree that the terms set out in this agreement shall govern Your rights and obligations with regard to the products and services offered by Neolumia.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the Website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

• By email: hello@neolumia.com
• By visiting this page on our website: Contact