Shipping Policy
Fast & Free Worldwide Shipping
At Neolumia, we offer free worldwide shipping via reputable carriers such as DHL, FedEx or UPS.
Orders are prepared and shipped within 1-3 business days after your purchase.
Estimated Shipping Times
- USA: 4-8 business days
- Europe: 5-10 business days
- Rest of the World: 7-12 business days
Have a Question?
Please visit our FAQ page for more information, or get in touch on our Contact page and one of our helpful team members will be happy to assist you.
Returns & Refunds Policy
30-Day Money Back Guarantee
Our 30-day money back guarantee covers every concern:
- Received a faulty or defective product? We’ll either give you a full refund or send a replacement at no extra cost.
- Product damaged during shipping? We’ll take care of it by working directly with the shipping carrier and providing a full refund if necessary.
- Changed your mind? No worries! Just return the product to us, and you can choose between a 140% store credit or a refund.
Have a Question?
Please visit our FAQ page for more information, or get in touch on our Contact page and one of our helpful team members will be happy to assist you.
Warranty
1-Year Neolumia Warranty Included
Every Neolumia product is backed by a 1-year warranty, giving you peace of mind that we stand by the quality of our products.
Extended 3-Year Warranty
Want extra protection? You can opt for our extended 3-year warranty, now 40% OFF. Click here to add the extended warranty to the cart.
Have a Question?
Please visit our FAQ page for more information, or get in touch on our Contact page and one of our helpful team members will be happy to assist you.
