At Neolumia, we take great pride in the quality of our artwork and strive to ensure your complete satisfaction with your purchase. If for any reason you are not happy with your order, please contact us via email at hello@neolumia.com within 30 days of your order to initiate a return or exchange in line with our 30-Day Money Back Guarantee. Please note that custom and personalized pieces are not eligible for returns or exchanges. For more details, please see our Terms & Conditions.